LEGAL · LAST UPDATED AUGUST 7, 2026

Refund policy

B/ROLL sells immediate access to a digital catalogue and licensed media. This policy explains when subscription charges, one-time passes, and clip transactions can be cancelled, corrected, or refunded. Nothing here limits rights that cannot be waived under applicable law.

Subscription cancellation

You may cancel renewal at any time through the Stripe billing portal. Cancellation takes effect at the end of the current paid period, and access continues until then. We do not prorate or refund a subscription period that has already started except where required by law or where B/ROLL made a duplicate or incorrect charge.

One-time passes

A one-time pass does not renew and cannot be cancelled after its 30-day access period begins. We do not prorate or refund an activated pass except where required by law or where B/ROLL made a duplicate or incorrect charge.

Digital clip licences

A clip licence is normally final once payment is confirmed and the original becomes available for download. We do not issue a refund because a campaign changed, a clip was not used, platform performance differed from expectations, or the buyer selected the wrong brand, clip, orientation, or licence type.

When we will review a refund

Contact us within 14 days of the charge if you were billed twice, charged an amount different from checkout, cannot access a purchased original after reasonable troubleshooting, received a materially defective file, or believe the purchase was unauthorized. Include the account email, order identifier, and a concise description. We may request information needed to verify the issue.

Exclusive conflicts

If concurrent checkouts attempt to secure the same exclusive clip, the first confirmed payment wins. A later confirmed payment is marked for refund, and B/ROLL will attempt to return that payment automatically through Stripe. If automatic processing fails, the order remains flagged for manual resolution.

Rights-related removal

If B/ROLL withdraws a clip because of a substantiated copyright, consent, privacy, or publicity-rights issue, we may provide replacement footage, account credit, or a refund based on the circumstances and any use already made under the licence.

Processing

Approved refunds are returned to the original payment method. Stripe and your financial institution control posting time, currency conversion, and bank processing delays. Refund approval does not include interest, exchange-rate differences, ad spend, editing costs, or other consequential expenses.

Chargebacks

Please contact us before filing a payment dispute so we can investigate. A chargeback or reversed payment may suspend the related subscription, download access, credits, and licence while the dispute is pending.